TY  - BOOK
AU  - Otezel and Toomey 
AU  - John G. Otezel and Stella Ting-Toomey 
TI  - The Sage Handbook of Conflict Communication: Integrating Theory, Research and Practice 
SN  - 761930450
PY  - 2006///
CY  - New Delhi 
PB  - Sage Publication
ER  -